The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way for patients to give their views after receiving NHS care or treatment.
This information is collated and provided to us each month, for us to look at what we are doing well and what we can try to improve upon.
What we would really like is to share this feedback with you and what we are doing in response to your feedback to coninutually strive to provide the best care possible.
We now have our data for August and will write regular posts over the next few weeks to share the good feeback, but also the feedback where there is room for improvement.
This is meant as a positive interaction between the practice and patients, striving for ways to move forwards and improve services together.