Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Lets see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Reading Walk-in Health Centre
1st Floor
103 Broad Street Mall
Reading
Berks RG1 7QA
Tel: 0118 902 8300
8.00am – 8.00pm
West Berkshire Community Hospital
London Road
Benham Hill
Thatcham
Berks RG18 3AS
Tel: 01635 273 300
24 hours, 7 days a week
Townlands Memorial Hospital
York Road
Henley-on-Thames
Oxfordshire RG9 2EB
Tel: 01865 903703
8.00am – 8.00pm

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Forms, Medicals, Test results and Certificates please visit Reception.

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Speak to someone now – Call NHS 111.

Call 111

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse for conditions such as vaccinations, sexual health, contraception, blood pressure checks, health reviews, wound management, cervical screening, ear syringing and lifestyle advice.

Contact a Nurse

Book an appointment on the phone0118 930 2513
When you request an appointment we ask what your symptoms are so we can ensure you are given the right advice or an appointment with the most appropriate person.
Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone0118 930 2513
When you request an appointment we ask what your symptoms are so we can ensure you are given the right advice or an appointment with the most appropriate person.

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend 6-8 weeks) before your journey.

Yellow Fever

Yellow fever vaccination is available at this practice as well as designated centres. The NaTHNaC website can help you find other clinics offering yellow fever vaccination.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Lets see what we can do…

Termination of Pregnancy
  • Advice
  • Helpline
  • Website

BPAS Reading

BPAS is the UK’s leading provider of NHS-funded abortion care.

Telephone: 0345 730 4030

Website: www.bpas.org

Long Term Conditions
  • Advice
  • Website

Asthma Inhaler Technique

Inhalers can be tricky to use, and even if you think your inhaler technique is correct, it might not be! To find out more visit asthma.org.uk

Website: asthma.org.uk

  • Advice
  • Website

Daytime Sleepiness

Narcolepsy is a rare long-term brain disorder that causes a person to suddenly fall asleep at inappropriate times.To find out more visit NHS Choices.

Website: www.nhs.uk

Carers

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Xpresionz

An online space for young carers to get information, advice and news.

Website: www.xpresionz.co.uk

Carers Hub

Carers Trust provides a range of support and services which can be accessed via the Carers Hub – funded by Reading Borough Council, West Berkshire Council, North & West Reading CCG, South Reading CCG and Newbury & District CCG.

Telephone: 0118 324 7333

Website: www.berkshirecarershub.org

Reading Crossroads Care

Crossroads Care Reading is committed to providing practical support in the home in order to enable carers to have a break from their caring responsibilities.

Telephone: 0118 945 4209

Website: www.readingcrossroadscare.org

Rally Round

A free online service for friends and family to come together and help a loved one stay safe and well at home.

Website: www.rallyroundme.com

Jointly by Carers UK

An app to create a circle of care and easily manage communication and coordination of caring tasks.

Website: www.jointlyapp.com

Child Health

The Berkshire Child Health App

A new app has been created with advice on a wide range of common childhood illnesses.

Download from: play.google.com

Download from: itunes.apple.com

  • Advice
  • Helpline
  • Website

Childline

Confidential help and advice

Telephone: 0800 1111

Website: wwww.childline.org.uk

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Download from: www.nhs.uk

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Community Groups

Carers Hub

Carers Trust provides a range of support and services which can be accessed via the Carers Hub – funded by Reading Borough Council, West Berkshire Council, North & West Reading CCG, South Reading CCG and Newbury & District CCG.

Telephone: 0118 324 7333

Website: www.berkshirecarershub.org

Nquire Advice

N:qu?re exists to help people in West Reading by providing Advice, Information and Support on a wide variety of issues.

Telephone: 0118 9598558

Website: www.nquireadvice.org.uk

Reading Mencap

Support for children and adults with learning disabilities and autism, and their carers.

Telephone: 0118 966 2518

Website: www.readingmencap.org.uk

  • Advice
  • Website

Citizens Advice

They aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.

Website: www.citizensadvice.org.uk

  • Advice
  • Helpline
  • Website

Elevate Me

Advice and support on employment, work experience and mentoring for 16 – 24 year olds.

Telephone: 0118 937 2204

Website: wwww.reading.elevateme.org.uk

  • Advice
  • Email
  • Helpline
  • Website

Alana House

Early intervention and support for vulnerable women.

Telephone: 0118 921 7640

Email: alana.house@pactcharity.org

Website: www.alanahouse.org

  • Advice
  • Email
  • Helpline
  • Website

Berkshire Women's Aid

Domestic Abuse Drop-in new time and location from 30th August 2017: Every Wednesday 10am to 3pm at Reading Voluntary Action (RVA), 3rd Floor, Cnetral Library, Abbey Square, Reading RG1 3BQ. No need to book; just turn up and speak to BWA specialist support workers for advice and guidance.

You can also see us at Alana House, South St, Reading RG1 4RA on the second Wednesday of the month from 12.30 to 2.30pm.

Telephone: 0118 950 4003

Email: info@bwaid.org.uk

Website: www.berkshirewomensaid.org.uk

  • Advice
  • Email
  • Helpline
  • Website

Karma Nirvana

Supporting victims of honour-based abuse and forced marriage in the UK.

Telephone: 0800 5999 247

Email: info@karmanirvana.org.uk

Website: www.karmanirvana.org.uk

  • Advice
  • Helpline

Trust House Reading

Support for survivors of rape, sexual abuse and sexual exploitation.

Telephone: 0118 958 4033

  • Advice
  • Email
  • Helpline

RAHAB

Support, advocacy and befriending for workers in the sex industry.

Email: admin@rahab.co.uk

Telephone: 0118 956 7000

  • Helpline
  • Tool

Standby Volunteer Transport

A voluntary organisation that can organise transport for patients with difficulties using public transport. The service is run by volunteers and they request a voluntary donation towards the cost of their petrol. The phone number below will allow you to leave a message on their answerphone to which a volunteer will call you back.

Telephone: 0118 9305 419

  • Advice
  • Group
  • Helpline

Heartbeats West Berkshire Heart Support Group

The Group is open to heart patients, their partners and anyone interested in the support of those with cardiac conditions.

Meetings are held monthly at Calcot Community Centre, High View, Calcot RG31 4XD on the 1st Tuesday of every month at 2.30pm until approx 4pm. Tea, coffee, and biscuits provided at no charge. If you decide to join, annual subscription is £8.50 per person.

Telephone: 0118 941 5540

  • Advice
  • Tool
  • Website

Reading Well Books on Prescription

Reading Well Books on Prescription helps you to understand and manage your health and wellbeing using self-help reading. The scheme is endorsed by health professionals and supported by public libraries.

Website: www.reading-well.org.uk

  • Advice
  • Tool
  • Website

Social Care Info Point

Provides details of services, organisations and activities to support adults in West Berkshire to live independently.

Website: www.westberks.gov.uk

  • Advice
  • Website

Volunteer Centre West Berkshire

Here you can find out about the fantastic range of voluntary sector organisations in West Berkshire and the wide variety of services and activities they provide. There are currently around 800 services listed on our database, making it the definitive guide to the West Berkshire’s voluntary and community sector.

Website: www.empoweringwb.org.uk

  • Advice
  • Group

The Rose Centre

The Rose Centre is a specialist once-a-month drop in service for women affected by Female Genital Mutilation (FGM).

Leaflet: The Rose Centre (PDF)

Drugs and Alcohol

Swanswell Clinic

Swanswell is a national alcohol and drug charity that helps people change and be happy.

Website: www.swanswell.org

Breaking Free

Online support to help you Break Free from problems with drugs or alcohol.

Website: www.breakingfreeonline.com

Drinkaware Alcohol Self Assessment

Are you drinking too much? Take the drinkaware online test and get advice.

Website: www.drinkaware.co.uk

Drinkaware Online Tools & Apps

Online trackers and apps from Drinkaware to help you avoid harm from alcohol.

Website: www.drinkaware.co.uk

  • Advice
  • Email
  • Helpline

Source

Drug and alcohol services for young people aged under 18.

Telephone: 0118 901 5666

Email: source@reading.gov.uk

  • Advice
  • Helpline
  • Website

IRiS

Drug and alcohol services for adults over age 18.

Telephone: 0118 956 7441

Website: www.inclusion.org

More information: Local Alcohol Resources

 

  • Advice
  • Helpline

National Drugs Helpline

Telephone: 0800 77 66 00

  • Advice
  • Helpline

Narcotics Anonymous

Telephone: 0300 999 1212

  • Advice
  • Group
  • Website

Mutual Aid - Alcohol Support Groups

Why not take advantage of local and online peer support groups?

Website: www.smartrecovery.org

More information: Local group schedule

  • Advice
  • Group
  • Tool
  • Website

12 Addiction Recovery Apps

Facebook, Twitter, YouTube, texting, checking the weather — everyone seems to be on their smartphone these days. But are there any mobile apps for those in drug or alcohol recovery? Here is an up-to-date list of the most popular apps used for addiction recovery.

Website: www.russellwebster.com/recapps

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

More tools and apps

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Mental Health

Talking Therapies Berkshire

A friendly and approachable service that helps people with problems such as anxiety, depression, stress and phobias.

Website: www.talkingtherapies.berkshire.nhs.uk

British Pregnancy Advisory Service

If you discover that you have a pregnancy that you feel you are unable to continue with, BPAS will be here to support you to make a decision that is right for you.

Telephone: 03457 30 40 30

Website: www.bpas.org

Child & Adolescent Mental Health Service (CAMHS)

Specialist treatment for children and young people aged up to 18 years (and their families/carers) who are experiencing significant mental illness or emotional and behavioral difficulties.

Website: www.berkshirehealthcare.nhs.uk

Berkshire Healthcare

Discuss your mental health issues with someone locally.

Telephone: 01344 823333

  • Advice
  • Helpline
  • Website

Sane

Emotional support for sufferers of mental illness, their families and carers.

Telephone: 0300 304 7000

Website: www.sane.org.uk

  • Advice
  • Website

East-West-Kids-Connect

East-West Kids-Connect was setup in 1995 by founder Mike Sarson to benefit the mental health and well-being of children, young people, and families through training in meditation and mindfulness techniques.

Website: www.eastwestkidsconnect.org.uk

 

  • Advice
  • Helpline

Mental Health Crisis Service

For those at risk of self harm.

Telephone: 0300 365 9999

  • Advice
  • Helpline
  • Tool
  • Website

BEAT

National charity for eating disorders and support

Telephone: 0845 634 1414 (over 25’s)
0845 634 7650 (under 25’s)

Text message support: 07786 201 820

Website: www.facebook.com/beat

  • Advice
  • Helpline
  • Website

National Centre for Eating Disorders

Treatment and carer support.

Telephone: 0845 838 2040

Website: www.eating-disorders.org.uk

  • Advice
  • Tool
  • Website

Emotional Wellbeing Berkshire

Your guide to local mental health services.

Website: www.emotionalwellbeingwestberkshire.co.uk

  • Advice
  • Group
  • Website

Stress Less Workshops

Run by Talking Therapies Berkshire, the NEW Stress Less workshops will help your patients to understand stress, how it can affect them and learn techniques to help them manage their stress effectively.

Dates and locations of workshops

Website: www.talkingtherapies.berkshire.nhs.uk

  • Advice
  • Website

MindEd Hub

MindEd is a free educational resource on children and young people’s mental health for all adults.

Website: www.minded.org.uk

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

More services for young people

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Elderly Care

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 169 2081

Website: www.ageuk.org.uk

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090

Website: www.thesilverline.org.uk

Parkinsons UK

Parkinsons UK provide expert information on every aspect of Parkinson’s so that people affected by the condition can stay in control of their lives.

Telephone: 0808 800 0303

Website: www.parkinsons.org.uk

Silver Line

Free phone support for older people, 24 hours a day.

Website: www.thesilverline.org.uk

  • Advice
  • Website

Living with Arthritis

Find out more about managing pain and fatigue, how healthy eating can help your arthritis, how to manage work and arthritis and the impact exercise can have on your arthritis. If your child has arthritis find out what help and support is available for you and your child.

Website: www.arthritiscare.org.uk

  • Advice

Rheumatoid and Osteoarthritis Decision Aids

These decision aids are to help you decide which treatments you choose for rheumatoid arthritis and osteoarthritis of the hip and knee.

Deciding what to do about Rheumatoid Arthritis

Deciding what to do about Osteoarthritis of the Hip

Osteoarthritis of the Knee

Maternity

Midwife Referral

When you first find out you’re pregnant, you can now self-refer directly to the midwife without coming into the surgery.

Self-refer online

Royal Berks - Maternity Information

A library of information leaflets on pregnancy, tests and scans, labour and childbirth and more.

Website: www.royalberkshire.nhs.uk

Planning your Pregnancy

If you’re planning on getting pregnant, you can improve your chances of conceiving and having a successful pregnancy. Follow these steps:

Website: www.nhs.uk

Further information

Whatever you want to know about getting pregnant, being pregnant or caring for your new baby, you should find it here

Website: www.nhs.uk

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

  • Advice
  • Group
  • Website

Reading Maternity Voices

Reading Maternity Voices is women, midwives, doctors and commissioners all working together to review and contribute to the development of local maternity care.

Website: www.readingmaternityvoices.org.uk

More information

Sexual Health

The Florey walk-in clinic

Sexual Health clinics are available at the Florey Unit of the Royal Berks Hospital.

Telephone: 0118 322 7202

Download from: www.royalberkshire.nhs.uk

  • Advice
  • Website

Erectile Dysfunction (Impotence)

Find out what it is and how it can be treated.

Website: NHS Choices

Sexual Health Help Line

The Family Planning Association Sexual health help line can give you confidential information and advice.

Telephone: 0845 122 8690

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

They are a sexual health charity. They give straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 0300 1237123

Website: www.fpa.org.uk

Stop Smoking

Smoke Free Life Berkshire

Smokefreelife Berkshire is a free service from Solutions 4 Health serving Bracknell, Reading, Slough, Windsor and Maidenhead, West Berkshire & Wokingham and offer support that works!

Telephone: 0800 622 6360

Website: www.smokefreelifeberkshire,.com

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

NHS Smokefree - Mobile App

The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.

Download from: play.google.com

Download from: itunes.apple.com

Weight Management

Couch to 5k

Take advantage of this FREE app to help you go from couch to walking / running 5KM.

Website: www.nhs.uk/oneyou

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

More tools and apps

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com

Health Review and Assessment Clinic

Prescriptions and medicines centre

Administration office

Administration office

How can we help you?

Can’t find what you’re looking for?