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Changes to Our Appointment System – “Total Triage”

We’re introducing a new Total Triage appointment system to help us better manage appointment requests and deliver more efficient care.

To complete the form, please use the following link:

👉 Medical Query Form

🔗 Full details are available here: Total Triage System Announcement

How did you find our new triage process?
We’d love your feedback! Please take a moment to answer a short survey here:
👉 Triage Feedback Form

Patient Participation Group

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

The Theale Patient Participation Group includes a cross section of patients from our patient list and the chairman will be elected from this group.

Meetings will be arranged at the practice and emails will also be welcome from members who are unable to attend with any ideas and suggestions that patients may have (click on ‘contact us’ above).

The aims of the group are to:

· understand the views of patients regarding healthcare needs and how this can best be provided to the local community.

· assist with the promotion of the health services, educate and share information locally.

The input from this group also feeds into the West Berkshire Patient Panel of which we are a part, and ensures that ideas, initiatives, and best practice are shared to all members of affiliated PPGs. If you would like to contact the PPG, please email them on ppg.tmc@nhs.net.

PPG staff

· Mr Simon Collard – PPG Chair If you have any suggestions, ideas, or feedback you would like to share with us please complete our feedback form.

Many thanks for your assistance

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly. View our PPG Terms of reference (PDF)

Join our Patient Participation Group

All registered patients can join our Patient Participation Group. People of all genders, ages, ethnicities, and those with health conditions and disabilities are encouraged to join.

Members should as far as possible, be representative of the surgery population.

To join:

· fill out a Patient Participation Group registration

· phone us on 0118 930 2513

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Page published: 9 May 2023
Last updated: 8 October 2025