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💜 Retirement Announcement 💜
It is with sadness that we announce that Dr Rock will be retiring from Theale Medical Centre at the end of March, after 29 years of dedicated service.
Dr Rock has made the decision to retire in order to spend more time with her family and friends. During her time at the practice, she has cared for generations of patients and played a vital role in supporting our community.
Dr Rock would like to share the following message:
“I feel extremely privileged to have worked with such an amazing team at TMC. Every person in the practice plays a vital supportive role in providing medical care to our community. It has been an honour to work alongside such dedicated colleagues. I would also like to thank the Patient Participation Group for their continued support of Theale, Calcot and the surrounding villages.”
Dr Rock’s patients will continue to be cared for by our existing and expanding clinical team.
She will be greatly missed by both patients and staff, and we would like to thank her for her commitment, compassion and dedication over nearly three decades.
We wish Dr Rock a long, happy and well deserved retirement 💐💐

Feedback and complaints

We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

Giving feedback

To provide feedback:

Making a complaint

We aim to provide you with the best possible medical service. At times you may feel that we have not achieved this and want to make your feelings known. Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably within writing, as soon as possible after the event and ideally within a few days as this helps us to establish what happened more easily.

The period for making a complaint is normally:

  • 12 months from the date on which the event which is the subject of the complaint occurred
  • 12 months from the date on which the event which is the subject of the complaint comes to the complainant’s notice

If you are a registered patient, you can complain about your own care.

Complaints can be sent in writing to:

Theale Medical Centre
Englefield Road
Theale
Reading
RG7 5AS

bobicb-bw.tmc@nhs.net

Complaining on behalf of someone else

We keep to the strict rules of medical and personal confidentiality.

If you wish to make a complaint but are not the patient involved, we will require the written consent of the patient. This is to confirm that they are unhappy with their treatment and that we can deal with someone else about it.

Please ask at reception for a complaints form which includes a statement of authority that the patient can sign. Where the patient is incapable of providing consent due to illness or accident, it may still be possible to deal with the complaint. Please provide the precise details of the circumstances which prevent this in your covering letter. Please note that we are unable to discuss any issue relating to someone else without their express permission, which must be in writing, unless the above circumstances apply.

Confidentiality

All complaints must be treated in the strictest confidence.

Where the investigation of the complaint requires consideration of the patient’s medical records, the practice manager must inform the patient or person acting on his or her behalf if the investigation will involve disclosure of information contained in those records to a person other than the practice or an employee of the practice.

The surgery must keep a record of all complaints and copies of all correspondence relating to complaints but such records must be kept separate from the patient’s medical records.

The surgery has an annual review of complaints received within the year and the learning issues or changes to procedures which have arisen are documented.

You can also raise your complaint via The Advocacy People  info@theadvocacypeople.org.uk  www.theadvocacypeople.org.uk  0330 440 9000

Page published: 3 July 2023
Last updated: 30 July 2025