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Changes to Our Appointment System โ€“ “Total Triage”

Weโ€™re introducing a new Total Triage appointment system to help us better manage appointment requests and deliver more efficient care.

To complete the form, please use the following link:

๐Ÿ‘‰ Medical Query Form

๐Ÿ”— Full details are available here: Total Triage System Announcement

How did you find our new triage process?
Weโ€™d love your feedback! Please take a moment to answer a short survey here:
๐Ÿ‘‰ Triage Feedback Form

Referrals

Self referrals

There are a number of services locally that you are able to make self referrals to.

GP referrals

To request a GP referral:

Provide as much information as you can as this will help us to process your request.

I would like to track a referral

If your doctor has referred you to a specialist for further care, we will refer you to whichever local hospital has the shortest waiting list, unless a specific hospital or consultant has been requested.

In most cases, the hospital will then be in touch with you to book an appointment โ€“ the time frame for this can vary depending on the department and their current wait times. We will email you with your referral details and all the information you will need to track it. If we do not have an email address for you, we will contact you to collect the letter from reception once itโ€™s ready.

In some cases, you may need to book the appointment yourself, this will be clearly stated on the referral letter that we email to you or ask you to collect.

If you do not hear from us with your referral letter within 2 weeks, please contact us using the Track a referral form.

To track your referral, please visit the e-Referral website with the information on your referral letter.

Urgent referrals

If you have been referred for suspected cancer and have not received the letter with the referral details from us within 2 working days, please contact us using the Track a referral form. You will then hear directly from the hospital with an appointment, if you do not hear from them within 2 weeks, please contact using the details on the referral letter we have sent you.

Page published: 31 July 2025
Last updated: 31 July 2025