Urgent appointments
To request an urgent appointment (Monday to Friday) during opening times:
- phone us on 0118 930 2513
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 0118 930 2513
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a doctor or nurse
To ask a non-urgent medical question:
- fill out an ask a doctor a question form
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Enhanced access
The GP extended hours service is designed to provide patients with appointments outside core general practice hours for routine care. We offer Saturday morning appointments and also late evening appointments during the week. These appointments are designed for patients who work and who find it difficult to come to the surgery during the working week. Please note that these are GP appointments only and must be booked in advance.
View the NHS extended hours poster (PDF)
Useful links
- www.nhs.uk
- Learn more about why GP practices are opening for longer
- List of practices and other health services in your area
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 0118 930 2513 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you require a home visit please let the surgery know, if possible, before 10am.
Emergency home visits will be undertaken by the duty doctor and are carried out after morning surgery. Home visits are offered for patients with medical emergencies who are too ill to attend the surgery.