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Changes to Our Appointment System – “Total Triage”

We’re introducing a new Total Triage appointment system to help us better manage appointment requests and deliver more efficient care.

To complete the form, please use the following link:

πŸ‘‰ Medical Query Form

πŸ”— Full details are available here: Total Triage System Announcement

How did you find our new triage process?
We’d love your feedback! Please take a moment to answer a short survey here:
πŸ‘‰ Triage Feedback Form

You and Your General Practice (YYGP) – Patient Charter

As part of the 2025/26 GP contract changes, NHS England has introduced You and Your General Practice (YYGP), also referred to as the Patient Charter.

From 1st October 2025, all GP practices are required to provide patients with access to this information.

πŸ”— You can read the full NHS England YYGP document here.
🌍 Translated versions are also available here.

The YYGP sets out what you, as a patient, can expect from your GP practice, alongside how you can help us to provide the best care for you and our wider community.

In line with the guidance, our practice has also nominated a YYGP Lead, our Practice Manager, who will act as a point of contact should you wish to provide feedback or raise any concerns about the charter.

For more information, you can view the full YYGP guidance (last updated 20th August 2025) here

Page published: 21 October 2025
Last updated: 21 October 2025