How soon can I re-order my prescription?
We request that, where possible, you order your medication all together once a month. This can be 10 working days of your medication being due. Your next medication will be available 5 working days later.
Why does it take 5 working days to get my prescription?
We are unable to keep every drug, in every dose, in stock on the premises. We ask for 5 working days to allow us time to order your medication in from our suppliers.
Please remember to allow time for public bank holidays.
How can I request my repeat prescription?
- In person
Tick the items you need on your repeat slip and pass to dispensary. Re-order medication ten days before running out. - By email
Send an email to bobicb-bw.tmcdispensary@nhs.net - By Patient access
Please bring photo ID to the reception team who will generate your own unique pass code to access your medication information to place an online order. - By using our surgery website
Please follow the instructions for ordering your medication on our website, which will link you to Patient Access.
What if I need more than one month supply of my medication?
Please inform us at the time of ordering that you need more than a month’s supply. If you are able to give a valid reason e.g. you will be going away on holiday, we should be able to accommodate your request. If we are not aware of the special circumstances this request will be refused.
Why can I not have more than 1 month of my prescription at a time?
The practice will only prescribe one months of medication at a time. This is to prevent wastage. The practice has to dispose of thousands of unused items every year. In addition to preventing wastage, GPs are able to monitor on-going conditions more closely by conducting more frequent medication reviews and recalling patients who need to be seen.
What happens if the medication I want is not specified as one of my repeats?
Make a request in writing to the dispensary team. They can then then put the request through to you GP or fill in a repeat order form at dispensary.
What happens if I need my medication sooner than 5 working days?
Although we encourage patients to plan ahead, there can be circumstances when medication may be needed before 5 working days. Please tell us of such circumstances when you hand in your repeat request. We try to accommodate where feasible. If we are unable to fulfil your request as we do not have your drugs in stock (and there is no time to get them in from our suppliers) we can give you the written prescription (FP10) to take to the chemist to be dispensed. Please be aware that in some cases the chemists will also need to order the medication.
Can I get my medication delivered?
Unfortunately we cannot offer this service.
How should I dispose of unwanted medication?
If you no longer have any need for medication, please bring it back to us and we will dispose of it correctly and safely.
How long is my medication kept at the dispensary for?
We keep your medication dispensed on the shelf for 1 month. This is to limit the use of space and to monitor patient medication. If you are unable to collect your medication in the time, please inform the dispensary team.